Privacy & Cookie Policy | Henry Wiltshire

Henry Wiltshire International are committed to protecting our customer’s privacy. Under the General Data Protection Regulations (25^th May 2018) we are required to provide you with information on how the company will handle and move your personal and sensitive data. All use of your data will be fair, lawful and compliant as detailed in this policy.

Key Definitions of Data

Personal Data: any data which relates to a living individual, who can be identified from the data or from other data which is in the possession of the controller or which is likely to come into the possession of the controller (we are the controller).

Sensitive Personal Data: this is very specific personal data and includes: racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health condition, sex life, or commission of or proceedings for any offence committed or alleged to have been committed by the data subject.

Examples of personal/sensitive personal data held by property businesses

Personal Data: Name, age, physical address, relationship, phone number, photograph/ID, email address, financial status, biographical data

Examples of sensitive personal data: Religious expression, physical impairment, racial or ethnic origin, criminal record checks

Use of your Personal Data

Henry Wiltshire does not collect personal data from you unless it is voluntarily provided and therefore in providing your information you consent for us to use it, in the course of our business, as set out in this policy.

We use the data provided by you in the following ways:

to conduct a sale on behalf of a vendor
to conduct a letting on behalf of a landlord
to progress a sale for a buyer
to conduct a tenancy on behalf of a tenant
to send you information on properties similar to your requests for property information made via our website or portals

With your additional direct consent we may use your data in the following ways:

To provide you with information and changes regarding our services
To provide you with general information on the property industry
To provide you with property market updates and newsletters
To introduce relevant third parties to assist you in the property process

If you have provided your contact details we may contact you using the information provided however we will not contact you with direct marketing unless you have expressly and separately consented for us to do so.

You may withdraw your consent for use in marketing at any time and by any means and we will ensure that it is ceased immediately. If you wish to unsubscribe please email us at marketingdept@henrywiltshire.com

Third Party Associated Companies

Where you have given your express consent to do so, we will provide your data to a third party associated company for example:

Mortgage Advisors
Tax Advisors
Solicitors
Utility and Council Tax Platforms
Surveyors
Maintenance Contractors

You will not be contacted by a third party unless you have given your express consent for your data to be shared with them in advance.

Home Setup and Utility Management Services

Type Of Personal Data Collected

In order to provide the Home Setup and Utility Management Services we may, in the course of provision of the services, share move-to and move-from addresses, moving dates, tenancy details, council tax status, and other data required for the provision of those services (including data relating to other occupants or household members) to Ethical Introductions Ltd (T/A Just Move In)

Who Controls The Personal Data

Where a Tenant receives Home Setup Services provided by Just Move In then, for the purpose of fulfilling the contract for those services, we will need to also provide relevant personal data to Just Move In. Just Move In will store and be a controller of such personal data. Just Move In (full company name Ethical introductions Ltd) provides a privacy notice describing their use of data, available here: www.justmovein.com/privacy.

Our Legal Requirements to Provide Data

We may provide your data if we are under a duty to disclose your personal data in order to comply with a legal obligation. This includes providing the data to organisations and companies for the purposes of fraud protection and credit risk reduction.

Data Protection Officer

We have appointed a Data Protection Officer to oversee compliance in relation to our privacy policy. If you have any questions in relation to this or our internal processes for handling data, please contact kelly.gallagher@henrywiltshire.com

Your Right to your Information & Right to be Forgotten

You have a right to access all data that we hold which is associated to you, you will need to request this in writing to the Data Protection Officer and we will provide this information as quickly as possible upon request and there will be no fee for this request.

You also have a right for your personal data to be deleted however we will inform you if there is any data which we must hold under industry standards or laws, please put this request in writing to the Data Protection Offices (contact details above) and we will respond confirming the final position.

Storing your Data

Personal identifiable information which we hold is labelled and stored in a cloud, it is encrypted both at rest and in transit, we also use secure GDPR compliant industry platforms to hold and process your data in the course of our business. We have password protected systems and restricted rights and access so that only the relevant persons within the company can access your data. We are also incorporating multi-factor authentication to further protect your data.

Website

Use of Cookies

We use cookies on our website to help us improve the experience we provide on our website.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

By continuing to use our website without changing your settings, you are giving your consent to our use of cookies.

Cookies Policy

We use cookies to ensure that we give you the best experience on our website. By continuing to browse this site you give consent for cookies to be used.

What are cookies?

Cookies are small text files sent from a website and stored in the user’s web browser while the user is browsing a website.

When users visit the same website again, the browser sends cookies back to the website allowing the website to recognise the user and remember things like personalised details or preferences.

Collecting this data allows us to understand our customers needs and helps us to improve our website. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Which cookies does Henry Wiltshire use?

When you use the Henry Wiltshire website the following types of cookies can be set on your device.

Performance cookies

These cookies are used to collect statistical information about visitors of the website and the pages they view.

These cookies don’t collect information that identifies a visitor. All information collected is aggregated and used anonymously. We use these cookies to understand what content is popular which helps us to improve our website.

We use Google Analytics to provide this service, which uses first party cookies. The data collected is not shared with any other party. The cookies used are:

__atssc
_atuvc
_atshc
_ga
_ghc
__utmz
__utma
__utmb
__utmc

Functional cookies

These cookies allow the website to remember choices you make and provide enhanced and more personal features.

We use WordPress and custom first party cookies. The data collected is not shared with any other party. The cookies used are:

SESS*
has_js
cookie-agreed-en

* The cookie name is unique to each visitor. It always starts with SESS followed by a series of alphanumeric characters.

Legal Information

This website is for information purposes only and the content may be subject to change.

We reserve the right to change, add or remove provisions of this privacy policy as is required but within the restrictions of the GDPR Guidelines.