What is an EPC?

An Energy Performance Certificate measures a property’s energy efficiency and is valid for 10 years; they are required by law.

Do I have to be present for viewings?

No, our agents will take care of all viewings, so long as we have keys and any necessary access codes to enter the property.

How do I handle rent collection and deposits?

If the property is fully managed by Henry Wiltshire we will collect the rent on your behalf and the balance will be sent to your nominated account via bank transfer, along with an emailed landlord statement. If you have the Let-Only or Rent Collect service the tenant will be given your bank details to transfer rental payments directly to you. For short lets Henry Wiltshire will collect the full rent in advance for the term of the tenancy and then transfer the balance to you.

How do I deal with deposits?

All deposits must be registered with a government scheme no matter what level of service you choose. Henry Wiltshire will arrange this for you.

How much will it cost to have my property managed?

This depends on the level of package you choose, but typically it’s a percentage of the rent plus VAT.

Who deals with any tenant disputes?

If you appoint us as your managing agent, once the property has been successfully let Henry Wiltshire will be the first port of call for any issues the tenant has.